Terms of Service

Scrivora is a service for healthcare organisations. Accounts are opened by a clinic and used by people the clinic authorises: its clinicians, administrators and office staff.

• You must be at least 18 years old and authorised by your clinic to use the service on its behalf.
• The person who registers the clinic confirms they have authority to bind it to these terms.
• Each person must use their own login. Sharing logins is not permitted, because the audit record must show who did what.
• Scrivora is not for patients to use directly. Patients interact with their clinic, which uses Scrivora.

• Your data is yours. The clinic owns its patient records, recordings, transcripts and every document produced from them, including AI drafts. You grant Scrivora only the licence it needs to provide the service.
• We do not train AI models on your data. Transcripts and records are sent to the AI provider the clinic has chosen, named in the Privacy Policy, solely to produce the output you asked for. Because the clinic supplies its own key for that provider, the clinic’s agreement with the provider governs what the provider may do with the data; use a paid or business tier whose terms exclude training.
• The platform is ours. Scrivora owns the software, prompts, templates, designs and trade marks. You may not copy, resell, reverse-engineer or build a competing product from them.
• AI output can be wrong, incomplete or biased. Section 2 applies to all of it.

• For patient data, the clinic is the data controller and Scrivora is a data processor, acting on the clinic’s instructions.
• Our Privacy Policy sets out what we process, why, where, for how long and with which sub-processors. A signed Data Processing Agreement is available on request from support@scrivora.co and forms part of these terms once signed.
• Clinical records are stored in the European Union (Google Cloud, Belgium).
• The clinic is responsible for its own lawful basis, for telling patients how their data is used, and for obtaining any consent needed to record a consultation or a telephone call in its jurisdiction.
• Children’s records (for example ADHD and autism assessments) are processed on the clinic’s instruction, with the clinic holding the parent or guardian’s consent where required.

You must not use Scrivora to: break the law or a professional regulator’s rules; process data you have no right to process; send unsolicited marketing; attempt to access another clinic’s data; probe, overload or interfere with the service; or upload malicious code. We may suspend an account that does any of these, and will tell you why.

We aim for the service to be available at all times but do not guarantee uninterrupted access. We may take it offline briefly for maintenance and will give notice where we can. Support is by email at support@scrivora.co, answered within one working day.

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law.
• Subject to that, Scrivora’s total liability to the clinic in any 12-month period is limited to the fees the clinic paid in that period.
• Scrivora is not liable for clinical decisions, which remain the clinician’s (section 2), nor for indirect losses such as lost profit or lost business.
• The clinic is responsible for keeping its own backups of exported records and for the accuracy of the data it enters.

You may end it at any time as described in section 5. We may end it on 30 days’ notice, or immediately for a serious breach of these terms or for non-payment after a reminder. On ending, section 5 governs refunds and data export.

We may update these terms. Material changes will be announced in the app or by email at least 30 days before they take effect. Continuing to use the service after that date means you accept the updated terms.

Stormlick Ltd, 74 Braehead Road, Nixon’s Corner, Londonderry, BT48 9XE, United Kingdom. Email: support@scrivora.co. See also the Privacy Policy, the Cookie Policy and the open-source licences.